Privacy Policy

Who we are

Terramech (Pty) Ltd ("Terramech", "we", "our") provides parts and reliability support to mining and construction fleets. This website (terramechgroup.co.za) is used to share information about our services and to receive enquiries from customers and partners.

Privacy and analytics

We use standard analytics tools (Google Analytics and Microsoft Clarity) to understand how visitors use our website and to improve our service to mining and industrial customers.

Information we collect through analytics may include:

• Pages you visit and how long you stay on them
• How you found our site (for example Google search or referral link)
• General location such as city or region
• Device information such as mobile or desktop and browser type

We use this information in aggregate to understand which pages are useful, to improve the site and to make it easier for you to find the services you need.

We do not:

• Sell your information
• Use analytics to track you across other websites
• Share your data with third parties other than our analytics providers, who help us run and improve the website

Contact forms and enquiries

When you submit a form on this site or contact us directly, we collect the information you provide (such as your name, company, site, contact details and enquiry) so that we can:

• Respond to your request
• Prepare quotations and proposals
• Provide our services and support to you
• Manage our relationship with you as a customer, supplier or partner

We keep this information only for as long as necessary for these purposes or as required by law, for example for audit, tax or contractual reasons.

Legal basis and POPIA

We handle personal information in line with the Protection of Personal Information Act (POPIA) of South Africa.

We collect and use personal information to:

• Respond to enquiries and perform our obligations in terms of a contract or potential contract
• Operate and improve our website and services
• Comply with legal and regulatory requirements where applicable

Your rights

Under POPIA, you may have the right to:

• Ask what personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request that we delete personal information where there is no longer a valid reason to keep it, subject to legal and contractual requirements

If you would like to access, correct or delete the personal information we hold about you, please contact us using the details below and we will assist in line with POPIA.